This is our Commission and Custom Work Policy, which details our terms for custom/commission work.
Commission or Custom work is considered any services that are not “off the shelf” from our store. An example of Custom/Commission work could be a livery.
Refunds and Deposits
A non-refundable deposit of 45% of the cost of the commission is billed and paid prior to the work beginning. (This is to cover starting costs such as materials, textures, time) Once the work is complete, the remaining 55% of the balance is paid in full.
Warranty
No warranty is included or implied for any of the items or products from the Midway Station.
Support
Support is available for our products in our discord server; however we reserve the right to refuse to work with anyone and revoke support/discord access to our services if overused, misused, and/or actions have been deemed inappropriate by our staff members.
External Development
Midway Station may use the services of external developers and/or freelancers or companies to complete orders.
Revisions
Depending on the service, a number of minor and major revisions are included and prior to the start of work, the agreement includes prices for additional revisions.
Revision costs are on a case by case basis, based on the service at hand and are determined prior to the start of work.
Minor Revisions are considered to be small changes which include but are not limited to adding a picture, or altering a pattern. Allotted time for 1 minor revision is 10 minutes, if it takes longer than 10 minutes, it is considered a major revision. Determination of what a minor revision is, is at our discretion.
Major revisions are considered mid-size changes which can include but are not limited to changing line patterns, changing colors. Allotted time for 1 major revision is 20 minutes, if it takes longer than 20 minutes it is not considered a major revision. Determination of what a major revision is, is at our discretion.
Anything more than major revisions is subject to a case-by-case cost and would be separate from the revisions as it would be similar to a project in itself. Determination of what a project revision is, is at our discretion.
Timeline
Timelines for projects are agreed upon prior to work starting and timelines can be extended up to 25% and further with client approval based on various factors.
Resale & Modifications
You are not permitted to modify, edit, rip, jailbreak, the files which are part of the commission without approval. You are not permitted to resell the commissioned product without expressed approval.
Based on the commissioned piece, the overall commission price can be reduced if the item is also put up on the main Midway Station Store under certain circumstances.
Midway Station retains all rights to commissioned work (both finished, unfinished and forfeited) and can decide to resell, distribute, modify this work in the future.
Completion
We do not work on an approval basis. This basically means that after the included revisions are completed, you cannot continue to request changes.
If the work is complete and you decide you do not want the product, the nonrefundable deposit will be kept and the work will be forfeited.
Once customer requested revisions are completed, the final bill is invoiced and upon payment, the files and commission product is released to the customer, once the files are released to the customer, the transaction is completed.